Shipping Policy

Basic transportation policy

On working days, orders will be processed and a confirmation email will be sent within 24 hours of receipt. Orders placed on Saturdays, Sundays, or holidays will be shipped on the next business day (Monday). If you require delivery on weekends or holidays, please contact us via email to confirm service availability in your area.

To ensure accurate and timely delivery of your package, please verify that all shipping information is correct during checkout.

Essential details include:

• Full recipient name
• Contact phone number
• Complete street address with unit/apartment number
• Postal/ZIP code
  

Important Notice: Incorrect addresses may result in delivery failures, returns, or lost packages. We cannot be held liable for these outcomes. Express delivery timelines depend on accurate address information.

Regarding shipping fees:
Free shipping applies only to selected countries. Buyers in other regions are responsible for shipping fees and may choose between economy or expedited carriers. Items containing lithium batteries will ship exclusively via FedEx due to regulatory certification requirements. We appreciate your understanding.

Processing and delivery:
Orders ship within 5 business days after payment confirmation. If items are out of stock, we will notify you via email with revised delivery timelines. Shipments originate from local warehouses (typically no import duties) or China (customs fees may apply and are the buyer's responsibility). Tracking information will be emailed upon shipment - please monitor your inbox.

Upon package receipt:
Inspect parcels immediately for damage. If compromised:

1. Check item condition
2. Contact us within 48 hours with photo proof of damage

1. Local Warehouse Delivery

You may notice that some products display "Local Warehouse" as a delivery option during checkout. This indicates the item may be available in our regional warehouses located in specific countries (including the United States, Australia, Japan, and most EU nations). When local warehouse stock is confirmed, we prioritize these shipments to accelerate delivery and typically avoid import tariffs.

If your address is not serviceable from local warehouses, orders will ship via DHL/FedEx with a 5-7 business day delivery timeline (subject to smooth customs clearance). For shipping eligibility inquiries, please contact us.

Local warehouse shipments significantly reduce delivery times and simplify customs processes.

If local warehouse stock is depleted:

1. You will receive an email with the estimated restock date.
2. You may then choose to:
   • Wait for local warehouse replenishment, or
   • Request immediate shipment from China

If service is unavailable in your region, we will automatically ship from China and notify you.

2. Shipments from China: Freight & Delivery Timelines

When items are unavailable in local warehouses, orders will ship from China. We select carriers based on destination:

• DHL: 5-7 business days (subject to customs clearance)
• FedEx: 6-8 business days (subject to customs clearance)
• China Post: 20-30 business days
  Note: Remote areas may experience longer transit times. Actual delivery windows vary by region.

Special Provisions:

• Shipments to Brazil exclusively use China Post
• Expedited delivery via DHL is available upon request
• Carrier changes require prior contact with our team

Import duties may apply to China-originated shipments and are the buyer's responsibility.

3. Accessory Shipping Policy

When accessories are available in local warehouses, we prioritize local shipments for faster delivery. Estimated arrival times align with our supported country list.

If local stock is unavailable:

• Shipments originate from China via China Post Registered Mail (20-30 business days) or expedited carriers (DHL/FedEx: 7-10 business days)
• Carrier selection adapts to customer requirements
• Remote areas may experience extended transit times

For urgent orders:
Contact support@szfeelworld.com for competitive expedited quotes. Additional charges apply.

4. International Shipping

Shipping Cost Calculation

• Use our shipping calculator during checkout for real-time rates
• Final costs display before payment confirmation
• All fees in USD. Contact your bank for exchange rates

Destination Restrictions
Unlisted countries/regions indicate service unavailability. Orders to these areas cannot be processed.

Taxes & Duties

• All international shipments incur destination import fees
• Buyer responsibilities include:
  • Import duties (if applicable)
  • Value-Added Tax (VAT)
  • Customs clearance charges
• Fees paid directly to the courier upon delivery

Regional VAT Reference

Rates subject to change per local regulations

Expedited/Preferred Carrier Requests
Contact support@szfeelworld.com for time-sensitive shipments or designated carrier requirements.

5. Holiday Shipping Policy

Carrier Service Suspensions
DHL and FedEx suspend operations on official holidays. Shipments will be processed on the next business day.

China Warehouse Closures 2025-2026:

Key Provisions:

1. Local Warehouse Orders

• Shipments continue during holidays if the local warehouse stock is available
• Carrier pickups occur only on business days

2. International Delivery Delays

• All destinations experience statutory holiday delays
  
• Add 3-5 business days to standard timelines during peak seasons

3. External Risk Factors

• High shipment volumes or severe weather may cause additional delays with:
  USPS / UPS / DHL / FedEx

Recommendations:

• Place orders 14+ days before holiday periods

Tax Liability

All international shipments may incur customs duties, tariffs, or import taxes upon arrival at destination customs. These charges are:

• Legally payable by the recipient per local regulations
• Collected by carriers during delivery
• Excluded from product/service pricing

We strongly recommend:
① Consulting your national customs authority for fee structures
② Pre-calculating potential costs via Global Duty Calculator